Privacy Policy

1. Who we are

Polance is a boutique consultancy operating from Warsaw, Poland, providing strategy, digital, data, and engineering advisory services to mid-market and enterprise clients globally. References to “we”, “us”, or “our” in this policy refer to Polance.

If you have any questions about this policy or how we handle your information, you can reach us at info@polance.com.

2. What we collect

We collect only the information needed to operate our website, respond to enquiries, and deliver our consulting services. Specifically:

• Contact information you submit through our contact form (name, email, company, message)
• Information you share with us by email or during a discovery call
• Aggregate, non-identifying analytics about how visitors use this website (pages viewed, approximate location, device type)
• Information necessary to deliver an engagement, where you have engaged us — typically scoped in a Master Services Agreement

3. How we use your information

• To respond to enquiries and discovery-call requests
• To deliver and improve services we have been engaged to provide
• To send occasional updates about our practice if you have opted in — never as cold marketing
• To meet our legal, regulatory, and professional obligations

4. How we share information

We do not sell or rent personal information. We share information only with the parties needed to operate our business and deliver our services — for example, our hosting provider, our email provider, and (where you have engaged us) the operating teams collaborating on the work. Every partner we work with is bound by confidentiality terms at least as strong as those in this policy.

We will disclose information when required by law, regulation, or legal process — and only to the minimum extent necessary.

5. How long we keep it

We keep enquiry information for as long as we are in active conversation, and for up to 24 months afterwards in case we resume the dialogue. We keep engagement records for as long as required under the relevant Master Services Agreement and applicable law.

You can ask us to delete your information at any time by emailing info@polance.com. We will honour the request unless we are legally required to retain something.

6. Your rights

If you are based in the European Economic Area, the United Kingdom, or another jurisdiction with comparable data-protection law, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Ask us to delete your information
• Object to or restrict certain uses of your information
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your local supervisory authority

7. Security

We use reasonable technical and organisational measures to protect personal information — including encryption in transit, restricted access on a need-to-know basis, and vendor due diligence on the providers we rely on. No system is perfectly secure; if we ever become aware of a breach involving your information, we will notify you and the relevant authorities as required.

8. Cookies and analytics

We use a small number of strictly-necessary cookies and aggregate analytics to understand how the website is used. We do not use third-party advertising or cross-site tracking cookies. For more detail see our Cookies Policy.

9. Changes to this policy

We may update this policy from time to time as our practices evolve or as required by law. Material changes will be reflected in the “Effective” date at the top of this page. If we make changes that meaningfully affect how we handle existing information, we will notify affected individuals directly where we are able to.